This policy explains what personal information L3VEL UP collects, how it is used, and who it is shared with. It is handled in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
L3VEL UP is a sole trader business operated by Andy Galloway, ABN 64 921 808 009, based in Melbourne, Victoria, Australia. Contact for any privacy question is Andy@l3veluponline.com.
Health and fitness details are sensitive information. I collect them with your consent and use them only to deliver your coaching. You choose what to share, though some information is necessary for the coaching to work.
To deliver and adjust your coaching, process your payments, communicate with you, keep records, and meet legal obligations. I do not sell your information to anyone.
I use a small set of trusted providers to run the coaching, and share only what each one needs to do its job:
Each provider handles your data under its own terms. I may also disclose information where required by law.
Your information is stored on these reputable third-party platforms, and I take reasonable steps to protect it. No online service can be guaranteed 100% secure. Some of these providers store data on servers outside Australia, including in the United States. By using the coaching, you consent to that overseas handling.
If you are on my email list, you can unsubscribe at any time using the link in any email, or by emailing me.
The Stay Ready, Nutrition Coach, Scorecard and welcome pages run the Meta (Facebook) advertising pixel, so I can see which ads lead to an enquiry or a sale. It records that a page was viewed, that the scorecard was started or finished, that a checkout was started, and the amount and currency of a purchase. It is never given your bodyweight, your calorie or macro targets, your goals, your age, your sex, your scorecard score, or anything worked out from them. Meta may match a hashed version of your email address to a Meta account in order to attribute the ad. The pixel does not run on the coaching application form or the client onboarding form, because those collect health information, and it never will. Block it with any ad blocker or browser tracking protection and every page still works normally. The embedded video (Bunny) and payment checkout (Stripe) may set functional cookies needed to work.
You can ask to see the personal information I hold about you, correct it, or have it deleted. Email Andy@l3veluponline.com and I will action it within a reasonable time.
If you are unhappy with how your information has been handled, contact me first and I will try to resolve it. You can also raise it with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
I may update this policy from time to time. The current version lives on this page with the date at the top.
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