These terms cover your coaching with L3VEL UP. By purchasing and paying for a plan, you agree to them. Please read them alongside the Refund Policy and Privacy Policy.
L3VEL UP is a sole trader business operated by Andy Galloway, ABN 64 921 808 009, GST registered, based in Melbourne, Victoria, Australia. In these terms, "I", "me" and "L3VEL UP" mean that business, and "you" means the client.
L3VEL UP provides one-to-one online coaching for fat loss and strength. Depending on your plan this includes a personalised training program, nutrition and meal guidance, regular check-ins, video technique feedback, and direct communication with me. Coaching is delivered online through a coaching app and by message, voice note and video. In-person training is limited and not part of the standard online service.
Coaching is guidance and accountability. You carry out your own training and eating. Your results depend on the work you put in.
You must be at least 18 years old to buy coaching, and the health and background information you give me must be accurate and complete, because your program is built on it.
Every plan is a recurring subscription. You choose the interval, weekly, monthly, or quarterly, and your card is charged automatically at that interval through our payment processor, Stripe, until you cancel. All prices include GST.
Your card details are held securely by Stripe, not by me. If a payment fails, I may pause your coaching until it is resolved. You can switch schedule, pause, or update your card by messaging me, and I will sort it, usually the same day.
You can cancel at any time with 28 days' notice, whichever way you pay. To cancel, email Andy@l3veluponline.com. The 28 days lets us wrap up properly and finish the pay cycle cleanly. You remain billed through the notice period, after which billing stops. Cancellation is separate from the results guarantee, see the Refund Policy.
Your coaching is backed by a 12-week results guarantee. In short, set a target, check in when asked, do the sessions, hit the nutrition, and give it the full 90 days, and if you are genuinely not progressing, you are refunded in full. The full conditions are set out in the Refund Policy. It sits on top of your consumer rights and does not replace them.
The training programs, meal guides, videos, PDFs and other materials I provide are owned by L3VEL UP and licensed to you for your own personal use while you are a client. You may not copy, share, resell, publish or redistribute them. Where a plan includes it, you may keep your programs as PDFs on cancellation for your own use.
Please use the coaching, the app and our communication respectfully. I may pause or end coaching if there is abusive conduct or misuse of the service or the app.
To the extent permitted by law, L3VEL UP is not liable for indirect or consequential loss arising from the coaching. Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law, which cannot be excluded.
I may update these terms from time to time. The current version lives on this page with the date at the top. If you keep using the coaching after a change, that counts as accepting the updated terms.
These terms are governed by the laws of Victoria, Australia, and the courts of Victoria have jurisdiction.
Questions about these terms, email Andy@l3veluponline.com.
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